Shipping Policy
Everything you need to know about how we pack, dispatch, and deliver your order — including timelines, rates, cold-chain procedures, and what happens if something goes wrong.
Dispatch & processing
Orders placed before 2:00 PM local time on a business day are processed the same day. Orders placed after the cut-off, on weekends, or on public holidays are processed on the next business day. Our target from confirmed order to dispatch is 48 hours — this is a target, not a contractual guarantee, but we hit it on over 95% of orders.
Order confirmed
Payment cleared, stock reserved
QC check
Lot verified, COA matched
Packed & sealed
Cold packs added per destination
Dispatched
Tracking number emailed
Delivered
Signature required on select orders
Pre-order and back-order items display their estimated restock date on the product page. Processing begins as soon as stock is available and passes QC. You’ll receive an email confirmation when your order enters the dispatch queue.
Shipping zones & rates
We ship from fulfilment centres in the United States (Delaware) and the European Union (Netherlands). Orders are dispatched from whichever hub is closest to you and has the item in stock, unless you specify otherwise at checkout.
| Destination | Service | Est. transit | Cost | Status |
|---|---|---|---|---|
| United States | USPS Priority / UPS Ground | 2–4 business days | From $8.95 · Free over $150 | Available |
| United States | UPS Next Day Air | 1 business day | From $28.00 | Available |
| Canada | Canada Post / FedEx International | 5–9 business days | From $18.00 · Free over $200 | Available |
| United Kingdom | Royal Mail Tracked / DPD | 3–6 business days | From £14.00 · Free over £180 | Available |
| European Union | DHL Express / DPD EU | 2–5 business days | From €12.00 · Free over €170 | Available |
| Australia & NZ | Australia Post / DHL Express | 7–14 business days | From $24.00 AUD · Free over $280 | Available |
| Rest of World | DHL Express International | 6–14 business days | Calculated at checkout | Select countries |
All transit estimates begin from the date of dispatch, not from the date of order. Transit times are carrier estimates and may be affected by customs delays, carrier disruption, or adverse weather — factors outside our control.
Free shipping thresholds are calculated on the pre-tax subtotal after any discount codes are applied, but before customs duties or any additional fees.
Cold-chain integrity
Lyophilised peptides are stable at ambient temperature for short transit durations under most conditions. However, we treat cold-chain integrity as a non-negotiable commitment, not a variable we optimise away.
Ice packs included as standard
All orders shipping to destinations with average transit over 48 hours, or during summer months (May–September in the Northern Hemisphere), include pharmaceutical-grade gel ice packs at no extra charge.
Insulated packaging
Orders containing peptides ship in insulated EPS or reflective foil-lined boxes sized for the order. Padding minimises physical shock. Each package is sealed with tamper-evident tape.
Temperature monitoring
Our warehouse operates continuous temperature and humidity logging. Dispatch occurs only within validated environmental conditions. Logs are retained and available to enterprise customers on request.
Summer shipping protocol
During peak summer months, domestic orders requiring 3+ day transit are held for Monday dispatch to avoid weekend delays in transit. You will be notified if this applies to your order.
On arrival: If you receive a package where ice packs have fully melted and the package feels warm, photograph the contents and packaging immediately and contact us before opening any sealed vials. In most cases lyophilised peptides remain intact, but we want to assess the situation with you.
Customs & import
All international shipments are declared accurately and in full compliance with applicable export and import regulations. We do not under-declare values, falsify contents, or mark parcels as gifts to circumvent customs. Doing so would be fraudulent and would risk your order being seized.
- Declared value
- The full invoice value of your order. This is the value used for customs assessment and insurance purposes.
- Goods description
- Packages are described as “Research Peptides — For Laboratory Use Only” on all customs documentation.
- Duties & taxes
- Import duties, VAT, and any applicable brokerage fees are the responsibility of the recipient. These are not included in our shipping charges and are assessed by your country’s customs authority at the point of entry.
- Customs delays
- Customs clearance times vary by country and are outside our control. Transit estimates do not include time spent in customs. Orders held in customs do not qualify for shipping refunds.
- Refused or seized shipments
- If your order is refused or seized by customs authorities, we are unable to refund the order value or shipping costs. Please verify your country’s import regulations before ordering.
- EU shipments
- Orders shipping within the EU dispatch from our Netherlands hub. No customs duties apply between EU member states. Local VAT is collected at checkout where applicable.
If you are unsure whether peptides can be legally imported into your country for research use, we strongly recommend consulting your institution’s compliance team or a customs broker before placing an order. We cannot provide legal advice on import regulations.
Restricted destinations
We are unable to ship to certain countries due to regulatory, logistical, or carrier restrictions. The list below reflects our current shipping capability. If your destination is not listed above and not explicitly restricted below, contact us before ordering.
Tracking & delivery
A tracking number is emailed to you at the point of dispatch. Tracking events may take 4–12 hours to appear in the carrier’s system after the dispatch confirmation email is sent — this is normal and does not indicate a problem with your order.
Tracking notifications
You’ll receive automated carrier notifications at key scan events: dispatch, in-transit, out for delivery, and delivered. You can also track your order directly via your account dashboard.
Signature on delivery
Orders over $300 USD (or equivalent) require a signature on delivery by default. You may waive this at checkout, but we cannot accept liability for lost parcels where the signature requirement has been waived.
Delivery address changes
Address changes can be accommodated if your order has not yet been dispatched. Email us immediately. Once a package is in transit, address changes must be arranged directly with the carrier and may incur a redirection fee.
Failed delivery attempts
If the carrier makes a failed delivery attempt, they will leave a notice with collection or re-delivery instructions. Parcels not collected or re-delivered within the carrier’s holding period will be returned to us. Re-dispatch incurs a new shipping charge.
Lost or damaged orders
We take problems seriously and we move quickly. Below is exactly what to do and what to expect from us.
- Order not arrived
- If your order hasn’t arrived within 5 business days of the estimated delivery date, contact us with your order number. We will open a carrier investigation. If the package is confirmed lost, we will reship at no cost or issue a full refund — your choice.
- Damaged on arrival
- Photograph the outer packaging and the contents before discarding anything. Email the photos to us within 72 hours of delivery. We assess each case individually. Damaged items are typically replaced at no charge.
- Wrong item received
- We’ll correct picking errors immediately. Email us within 7 days of delivery. We’ll arrange collection of the incorrect item and dispatch the correct one, or issue a refund if the correct item is out of stock.
- Missing items in order
- If your order arrives incomplete, check your dispatch confirmation — some multi-item orders ship in separate packages from different hubs. If a package is genuinely missing, contact us and we’ll investigate and reship within 2 business days of confirmation.
- Carrier liability
- All shipments are covered by carrier liability up to stated limits (varies by service). For high-value orders, additional declared-value insurance is available at checkout. We recommend this for orders over $500.
Carrier investigations can take 5–10 business days to conclude. We understand this is frustrating. We will keep you updated at every stage and will not leave you without a resolution.
Common questions
PO Box addresses are accepted for USPS shipments within the US, provided the order does not require a signature or include ice packs (which require a residential or business delivery). University mailrooms and institutional addresses are fully supported and are our preferred destination for bulk research orders. Please include your department name and any internal mail code to avoid delays.
We do not dispatch on weekends or on public holidays observed at our fulfilment locations (US federal holidays for our Delaware hub; Dutch public holidays for our Netherlands hub). Orders placed before 2:00 PM on the last business day before a holiday will be dispatched that day where possible, or on the next working day.
Available service levels are presented at checkout based on your delivery address. If you have a specific carrier preference not shown — for example, a corporate FedEx account you’d like to use — email us before placing your order and we’ll do our best to accommodate it. Additional charges may apply for non-standard services.
Contact us as soon as possible at orders@verifiedpeptides.online. If your order has not yet been dispatched, we can modify or cancel it without charge. Once an order has been dispatched, it cannot be cancelled, and any return would need to follow our Returns Policy. We process orders quickly, so act immediately if you need to make a change.
Free shipping thresholds apply to all in-stock items. However, hazardous material surcharges and oversized packaging fees, where applicable, are not waived by the free shipping threshold — these are carrier-imposed charges rather than our shipping fee. Such charges are rare and will be clearly displayed at checkout before you confirm payment.
Yes. For time-critical research deadlines, email us at orders@verifiedpeptides.online before placing your order. For in-stock items where QC has already been completed, we can often achieve same-day dispatch for orders received before noon. We handle these on a case-by-case basis and do not charge a premium for expedited dispatch itself — only for the faster shipping service.
Still have a question?
Our team responds within 2 hours on business days.