A policy built on
science, not fine print.
We stand behind the integrity of every product we ship. If something is wrong — verifiably wrong — we make it right. No runaround, no bureaucratic escalation.
- Product arrived damaged or compromised
- Order never arrived (confirmed lost)
- Wrong product or quantity shipped
- Purity fails independent re-test
- Significant packaging defect
- Change of mind after dispatch
- Opened product without a quality issue
- Improper storage after delivery
- Customs seizure (international)
- Claims filed beyond 14-day window
- Significant shipping delay (10+ days)
- Partial quantity discrepancy
- Carrier damage during transit
- Cold-chain concerns on delivery
- Duplicate charge / billing error
Quality is a promise, not a marketing claim.
Every peptide shipped from Verified Peptides carries a Certificate of Analysis from an independent, ISO-certified laboratory. We do not ship a batch until that documentation confirms it meets our stated purity specification.
That means our refund policy has a specific and verifiable basis. When we say a product failed, we can demonstrate it analytically. When we say one didn’t, we can show you the data. This cuts both ways — it protects you from receiving substandard material, and it gives us the ability to stand behind legitimate claims with confidence.
This policy applies to all orders placed on verifiedpeptides.online regardless of order size, frequency of purchase, or product category.
Why we don’t accept returns — and why that protects you.
We do not accept returns of opened research chemical products under any circumstances. This is not a cost-cutting measure — it is a chain-of-custody and safety requirement.
Once a peptide vial leaves our controlled storage environment, we cannot verify how it has been stored, handled, reconstituted, or re-sealed. Accepting that product back and restocking it — even with visual inspection — would introduce an unacceptable risk of contaminated or degraded material reaching another researcher.
Any supplier who accepts open returns and restocks them is prioritizing margin over integrity. We will not do that.
Unopened product in original, sealed packaging may be eligible for return within 7 days of delivery in exceptional cases. Contact support before sending anything back — unauthorized returns are refused at the door.
What we offer when something goes wrong.
For verified issues, we offer one or more of the following remedies. The appropriate resolution depends on the nature of the issue and is determined by our support team in consultation with you.
Carrier confirmed lost
Packaging or vial compromised
Product or quantity mismatch
Verified by independent re-test
10+ days past estimated arrival
Order placed in error
International orders only
We do not issue cash refunds to the original payment method as a standard remedy. Our primary resolution is replacement. In select cases — such as a discontinued product with no equivalent — we may issue store credit equivalent to the full order value.
Time windows that matter — and why they exist.
Peptide integrity is time-sensitive. The longer you wait to report an issue, the harder it becomes to distinguish a shipping problem from a storage problem. Our claim windows are set to protect the validity of the investigation, not to create barriers.
A straightforward process with no unnecessary steps.
We’ve deliberately kept the claim process short. You shouldn’t have to navigate a ticket system or wait on hold to flag a legitimate issue with a research product.
What changes — and what doesn’t — for international shipments.
International orders are subject to the same quality guarantee as domestic orders. If we ship the wrong item, a damaged product, or a batch that fails independent purity testing, we will make it right regardless of destination.
However, customs-related issues fall outside our control and our policy coverage. The legal status of research peptides varies significantly by jurisdiction. It is the buyer’s responsibility to confirm import legality before placing an order. We do not issue replacements or credits for seizures by customs authorities.
International delivery timelines are estimates only. Customs processing can extend delivery by 2–4 weeks in some regions. The 14-day claim window begins at confirmed delivery, not at dispatch.
For countries with known import restrictions, we recommend verifying local regulations through official government sources before ordering. We will not reship to an address in a jurisdiction that has formally prohibited these compounds.
Billing errors are corrected — chargebacks are a last resort.
If you identify a billing error — duplicate charge, incorrect amount, or payment processed for an order that was cancelled before fulfillment — contact us first. We resolve genuine billing discrepancies within 2–3 business days and issue corrections directly.
If you initiate a chargeback with your payment provider before contacting us, we will be required to contest it with order and delivery documentation. This process takes considerably longer than direct resolution and may result in account restrictions. We strongly encourage direct communication first.
Cryptocurrency payments are non-reversible by nature. If you paid via crypto and a legitimate refund or credit is owed, we issue store credit of equivalent value at the exchange rate at time of original transaction.
Need to file a claim?
Our quality team responds within 48 hours on business days. Include your order number to get started.